Your Personal Settings include things like your name, password, email address, profile photo, font & timezone. You can also enable 2FA authorisation for added security.

Change your personal details

You can update your name, password, email address, profile photo & timezone at any time by following these steps:

Open to your settings drop-down and select Personal Settings

Update your details

Be sure to select โ€˜Save changesโ€™ to confirm your settings.

Tip: You can manage and update the settings for other people in your account by going to People and Groups and viewing their profiles. You can learn about managing everyone in your account in this guide.

Resetting your password

If you've forgotten your password, you can always reset it in several ways.

  • If you're already logged into GatherContent

Please note that you need to already know your current password to use this method.

Head to your Personal Settings. Enter a new password, and re-type your old one for security

  • From the login page

Go to the app login page. Click on the following link to access the login page. Click forgot your password link.

Enter your email address and complete the reCaptcha shown. Click on the button to send you the password reset instructions. Then follow the instructions in the email you receive.

  • An admin can reset it for you

Users with the necessary People and Groups permissions can also send password reset emails for the people in their account. Just follow these steps:

Go to "People and Groups" from your avatar

Choose the group, select the user and click the link to send a password reset email.

Change your font

From the 'Personal Settings' sections click the 'Accessibility' tab and change the font in the dropdown to your preferred font

Changes are automatically saved once you select them. You should see a confirmation message 'Changes applied' below.

Navigate to an item, and you should see the font inside text fields has changed ๐Ÿ‘ย 

This change affects your account view only. So this must be set for each user individually.

Supported fonts

We support:

IBM Plex Serif
IBM Plex Sans
Open Dyslexic - A typeface specifically designed to mitigate some of the common reading challenges caused by dyslexia

Two-factor authentication (2FA)

Two-factor authentication (2FA) gives an extra layer of security to your account by asking for a code when you log in.

To enable 2FA for your user account, head to your Personal Settings and select 'Set up two-factor authentication'.

Follow the on-screen instructions for set-up. We've also summarised what you'll follow on-screen here:

Download a 2FA app on your mobile. We recommend using Authy or Google Authenticator. We also support all others ๐Ÿ‘

Using the app, scan the QR code shown on your screen. This is unique to your user account.

Tip: If the QR code doesn't appear to be working, you can click the link that says 'QR code not working?' to reveal a unique code. Input this unique code into your two-factor authentication app.

Enter the 6 digit verification code shown in the app into the box in GatherContent, and press 'Verify code and enable 2FA'.

The verification codes are time-sensitive, so make sure you have your device to hand when you do this. If you receive an error message, try entering the code again or start from Step 2 above.

When you have successfully enabled 2FA, you will receive a confirmation email from us, and you'll see the status 'Enabled' in your Personal Settings. You'll also have a padlock icon next to your name in People & Groups.

If you're logged into GatherContent on any other device when you turn on 2FA, you'll be immediately logged out on that device. You can log in again using the 2FA you've just set up ๐Ÿ‘

  • Login with 2FA

Once you have enabled 2FA for your account, your login process will now contain an additional step. After you have entered your email address and password, you will be presented with this screen.

Head to your 2FA app and find the verification code.

Note: the code will be different every time you log in and is time-sensitive, so make sure you have your 2FA app to hand ๐Ÿ‘

Enter the verification code in the box and click 'Login' to complete the login.

  • Disable 2FA on your user account

You can disable 2FA from within your 'Personal settings' by selecting 'Disable two-factor authentication.'

When you have successfully disabled two-factor authentication, you will receive a confirmation email from us ๐Ÿ˜Š



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