Two-factor authentication (2FA) gives an extra layer of security to your account by asking for a code when you log in.

Enable 2FA for your user account

To enable 2FA for your user account, head to your Personal Settings and select 'Set up two-factor authentication'.

Follow the on-screen instructions for set-up. We've also summarised what you'll follow on-screen here:

1. Download a 2FA app on your mobile. We recommend to use Authy or Google Authenticator. We also support all others 👍

2. Using the app, scan the QR code shown on your screen. This is unique to your user account.

Tip: if the QR code doesn't appear to be working, you can click the link that says 'QR code not working?' to reveal a unique code. Input this unique code into your two-factor authentication app.

3. Enter the 6 digit verification code shown in the app into the box in GatherContent, and press 'Verify code and enable 2FA'.

The verification codes are time sensitive, so make sure you have your device to hand when you do this. If you receive an error message, try entering the code again or start from Step 2 above.

When you have successfully enabled 2FA, you will receive a confirmation email from us, and you'll see the status 'Enabled' in your Personal Settings. You'll also have a padlock icon next to your name in People & Groups.

If you're logged into GatherContent on any other device when you turn on 2FA, you'll be immediately logged out on that device. You can login again using the 2FA you've just set up 👍

Login with 2FA

Once you have enabled 2FA for your account, your login process will now contain an additional step. After you have entered your email address and password, you will be presented with this screen.

Head to your 2FA app and find the verification code.

Note: the code will be different every time you login and is time sensitive, so make sure you have your 2FA app to hand 👍

Enter the verification code in the box and click 'Login' to complete login.

What if I don't have access to my device when logging in with 2FA?

If you don't have access to your device or can't find your verification code, we recommend that you contact your account owner who can disable 2FA for you from the People & Groups page.

Once this is disabled, you'll be able to login with just a password. Once logged in, you can set up your own 2FA again. See here on how to set up two-factor authentication.

If you are unsure of who your account owner is, please contact our support team who can help.

Disable 2FA on your user account

You can disable 2FA from within your 'Personal settings' by selecting 'Disable two-factor authentication.'

When you have successfully disabled two-factor authentication, you will receive a confirmation email from us 😊

Disable 2FA on a user's account on their behalf

Account owners and users with the permission to 'Add and manage users' on their Role, will be able to disable 2FA on behalf of other users. This may come in handy if a user has lost their device but needs to log into GatherContent.

To do this, head to People & Groups (via your avatar) and select a user in a group.
A padlock icon will show next to a user's name, to show that they have 2FA enabled.

In the options next to the user, you can select 'Turn off two-factor authentication'.

Did this answer your question?