- Can I try GatherContent for free?
- What is a project?
- What is an item?
- What is an active project or item?
- How do seats work?
- What happens after my trial ends?
- How can I pay for GatherContent?
- Is my content safe and secure?
- What is VAT?
- What length of plans do you offer?
- What pricing plans are available?
- My account says I'm on a legacy plan. What are my current usage limits?
- My account doesn't have seats. What are my current usage limits?
- I'm on a Standard or Advanced plan with seats. What are my current usage limits?
- Do you offer discounts for not-for-profits or educational institutions?
- What's your refund policy?
- Can I pause my plan?
- Which payment platform do you use?
Can I try GatherContent for free?
Yes, all you need to do is sign up to a 30 day free trial, which includes all features and no limits.
What is a project?
A project is a container made up of a number of items (content pieces), which typically defines the purpose of the content it holds.
For example, you could have a project per client that you work with, a project for each of your products, a project for an entire web redesign or for each phase of a larger web project.
Here's a full explanation of what we define as a project.
What is an item?
Items are the content pieces inside a project. An item could be considered an individual web page, a blog post, or a news entry.
What is an active project or item?
We use this to calculate your pricing tier. A project or item is active if you can access it and add content to it. So any projects you can see on the project dashboard (when you login) are active projects.
In the same way, any items you can see on the Content tab when you access it are active items.
If you're not using projects or items at the moment, we encourage you to archive your content, so that these don't count towards your pricing limits.
What happens after my trial ends?
After the 30 day trial you'll need to sign up to one of our plans. You can find full details of the plans we offer here.
How can I pay for GatherContent?
You can pay for GatherContent plans (monthly and yearly) using all major credit and debit cards.
Invoice and purchase order arrangements can be made when paying for larger plans on an annual subscription. We only offer manual invoicing to customers who exceed our yearly Pro Plan, and yearly plans above this.
For customers who pay by manual invoicing, we do not accept cheques or banker's drafts. We only accept payments via wire transfer or credit card.
Contact us at [email protected] to find out more on this.
Is my content safe and secure?
Absolutely 👍 we take security and backups seriously. We run hourly backups of our databases, and have full server redundancy. You can also export your content at any time.
What is VAT?
All prices we quote for our plans exclude VAT. If you are located in the UK the prevailing rate (20%) will be applied to your bill each month. If you are located in the EU please enter your VAT number during the checkout process to avoid paying VAT.
We don't charge VAT for customers outside of the UK and EU.
What length of plans do you offer?
It depends on whether you sign up to a monthly or annual subscription.
Monthly plans are pay-as-you-go and can be cancelled at any time with no further payments.
Annual subscriptions are pre-paid in advance and tie you into an annual agreement which renews each year. Refunds are not offered for any past payments.
What pricing plans are available?
For newer accounts, they are also based on 'seats'. You can find out more about that here.
To find out about our larger subscriptions, please get in touch with us at [email protected]. We can sign you up to a larger plan.
All our plans are available as yearly subscriptions as well. The yearly subscriptions offer you 12 months for the price of 10.
My account says I'm on a legacy plan. What are my current usage limits?
Find out what your current usage limits are if you're on a legacy plan, using the table below:
My account doesn't have seats. What are my current usage limits?
Accounts activated from May 7th 2019 are on our seat pricing model. All accounts created prior to this date will be on our previous pricing model as shown below.
Tip: Does your plan name have 'legacy' in it? Check here for more on your plan limits.
I'm on a standard or advanced plan with seats. What are my current usage limits?
You're on one of our newer plans. You can see your usage limits from the upgrade page in your account.
Do you offer discounts for not-for-profits or educational institutions?
We offer a 10% discount on all our annual plans for not-for-profits and educational institutions.
Our annual plans also offer a substantial discount, giving you 12 months for the price of 10. So you'd get the combined discount on our annual plans, compared to our monthly plans.
Let us know at [email protected] if you match this criteria and we can apply that discount to your account, before you choose a subscription 👍
What's your refund policy?
As our Terms of Service state, GatherContent do not issue refunds for subscriptions - yearly or monthly. The only circumstances where we issue a refund is when customers contact us within 7 days of their subscription renewal.
All our subscriptions automatically renew (which is also stated in our terms and subscription communications). You can cancel your subscription at any time and from that point on you won’t be charged.
When you choose to cancel your subscription, you'll have access to your account until the end of the current subscription period, and it won't renew at the end of that period. No further fees will be charged but we aren't able to refund any fees paid.
Can I pause my plan?
Unfortunately we don't have the option for you to pause your account.
However your data won't be deleted if you choose to cancel your subscription with us, for the first 12 months. All of your content can be accessed again when you create a new subscription.
We'll delete your data after 12 months to comply with GDPR regulations, so if you plan to keep your account active we advise taking a subscription again before this point, to ensure no data is lost.
If you cancel your subscription, you may not have access to the same subscription if you re-open your account. This also applies to any coupons active on your account - certain coupons may not be available to you if you do re-open your account.
Which payment platform do you use?
We use Recurly for all our credit and debit card payments.
Recurly is PCI-DSS Level 1 compliant, the highest level of security a business can offer. Cardholder information will be sent directly to Recurly to minimise the risk to your business. Recurly also meets and exceeds all industry-standard payment security practices to protect you and your customers.