A project could be a number of things: it might be a full website, a section of a website, a series of blog posts, an email campaign, or even a book or presentation. You may also want to break a larger project down into multiple projects to help manage the workload.

Go to your Account Dashboard and click "Start new project"

Tip: If you can’t see this button, it will be because you don't have the 'create projects' permission enabled on your role. You can ask your Account Owner to grant you this permission.

Depending on roles and permissions, it may be necessary to manually add someone to a project before they can access it.

You can manage your people from the People & Groups area, found by clicking on your people icon.

Select the person you want to add to a project. Then, select the project you want them to access from either list of projects or from the toolbar across the bottom of the page. When you've selected all relevant projects, confirm them by hitting 'assign projects'.

Your project workflow is the set of steps that can be applied to items to communicate their progress.

A project workflow can be unique to every project in your account. It’s like the checkpoints a piece of content needs to go through before it can be considered ready for publishing. You can consider things like SEO, legal reviews, export processes and other stages of content development.

Here’s how you customise your workflow:

Open the Workflow tab in one of your projects. This is where you will see your current workflow.

You can reorder steps in 2 ways; by dragging them up and down or using the toggle arrows in the settings bar

To add a new workflow step select the "Add new step" button at the bottom of the page. You can also add a step in between others by clicking the small plus symbol.

You can create a name and description for the step by filling in the prompts. We recommend providing as much information as possible in your description to help your stakeholders understand what needs to be done at this step.

You can enable AI Assist or make the step 'read-only' by switching the appropriate toggles to green. Enabling 'read-only' means that the content cannot be edited whilst at that step.

Finally, for those on our Scale and above plans you can further customise your project workflow, by automatically setting the due dates and workflow assignees.

Tip: If you delete a workflow step, any items currently sat on that step will be reverted to 'Draft' or the first step in the workflow.

Folders form the structure of your sitemap and contain items within your project.

When you create a new project, you'll see a folder with the same name in the sidebar.

Click or hover on the project folder, and then click the 'Create folder' button.

Type the name of the folder, and then click anywhere on the page or press Enter/Return on your keyboard to save. You can add items within a folder, by clicking it in the sidebar, and then clicking 'Create new item'.

To move a folder in the hierarchy, click it in the sidebar and drag it to a new location. The end location will be indicated by a blue line.

To nest a folder, drag it onto another folder. It will then appear nested underneath.

To rename a folder, click or hover on it in the sidebar and then click the settings menu (three dots). Select 'Rename folder' to rename or 'Move to Trash' to delete.

Viewing the project hierarchy shows the folder structure and the items within each folder of the project.

You can collapse and expand any folder in the hierarchy by clicking on it, which will collapse all the items underneath. This allows you to easily view the structure of your project at different levels. From the hierarchy view you can also create new folders and items.

You can change the text direction in a specific project to make it possible to gather content in different languages. This will only affect the content element fields on your pages, so other interface content will always remain left to right.

The text direction setting is unique to every project and can be changed at any time. This is how you can change the text direction of a project:

Go to Project Settings

Choose to Change the text direction in this project

Remember to save changes once you've chosen your text direction. This change will take effect immediately but only for this project. It can be changed back at any time.

You can rename a project after the project has been created. This will update the name that appears in your project dashboard, the first folder in your project, as well as in any emails that are sent to new people in your project.

Open the Settings in your project

Click 'Update your project name' and remember to save your change when done.

You can get a high-level overview of your project's progress by visiting the overview tab. There are several pieces of information shown on this page:

Project status:

This shows an overview of the project's workflow, and how many items are in each workflow status.

You can click on one of the workflow statuses to take you to the content hub, where the items are.

Recent Activity:

You can also see a stream of all the recent activity, so you can see what's currently happening in the project. The recent activity shown in this list includes high-level activities such as:

Content edits made by team members aren't shown in this list. They exist at the more granular level of the revision history within an item.

If you're assigned to any items, they'll appear in a section underneath the 'Project status' information. Click any items under the 'Items you're assigned to' section to open the item and begin editing.

Tip: The project status progress bar only shows the progress of items that you've got access to. If you've got access to all items within a project, the progress bar will reflect that.

You can sync individual project calendars with your own external calendar so that you can keep up to date with upcoming due dates. The synchronisation works with Google Calendar, Apple iCal and Microsoft Outlook calendar.

When syncing a calendar, you will be able to choose whether you want to sync due dates that you are responsible for or due dates for everyone in the project.

Here’s how you go about syncing your calendar:

Each project has it’s own individual calendar, and each calendar will have to be synchronised individually.

Click the link at the bottom of the page

Customise your sync and confirm.

If you are having trouble syncing to the right calendar, you can right-click on the link and choose to copy the link address. This means you can paste the link into your desired calendar to set it up more directly.

Set up the options in your calendar

This is what it looks like in iCal. As you can see I’ve chosen to refresh the due dates every 5 minutes, this is recommended to ensure your calendars are kept consistent. We’ve found that Google Calendar can be a bit slow with its refreshing.