This article is for the new version of the content editor.

This article explains when notifications are sent from GatherContent, what to do if you've not received an email you were expecting and more.

When are notifications sent in GatherContent?

Emails are sent to a GatherContent user for several reasons:

  • To invite someone to a GatherContent account
  • When due dates are coming up for an item you're assigned to
  • To summarise recent notifications, such as:
                - To notify someone they've been added to a project (coming soon)
                - To notify someone they've been assigned to an item
                - To notify someone assigned to an item that the item's status has changed             (coming soon)
                - When due dates are set for an item you're assigned to
                - When someone's been @ mentioned in a comment
                - When a conversation has been resolved that someone's been @                                mentioned in (coming soon)

Inviting someone to GatherContent

When inviting someone to GatherContent they'll receive an email with an invitation link. They'll need to click on the link in this email, and then they'll get the opportunity to set a password. 

When due dates are coming up for an item you're assigned to

These email reminders are sent as individual emails:

  • 24 hours before the set due date
  • 1 hour before the set due date
  • 24 hours after the set due date has passed

Tip: To stop receiving an overdue email once a due date has passed, update the status of the item to the next status in the workflow.

Summary email notifications

Email summary notifications will group recent activity in GatherContent, that has happened in the last 10-30 minutes. A summary email will be sent when:

  • the most recent activity happened 10 minutes ago
  • or if the activity is continuous, 30 minutes after the first activity began.

Summary emails look like this:

Why haven't I received an email?

Some email systems can block emails from certain senders. If you've not received an email you're expecting from GatherContent, you should:

  1. Check your junk or spam folder to ensure it hasn't been put there by mistake.
  2. If you still can't find it, let us know via the blue bubble in GatherContent and we'll check to see if there's a technical issue (maybe it has bounced).

Can I customise email notifications?

At the moment, it's not possible to customise email notifications. But we'll consider this as part of a notifications centre in GatherContent, which is on our roadmap.

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